Upon submitting your order you have 1 hour to notify us of a cancellation or alteration.
As these items are bespoke, they cannot be refunded unless they are defective. All our shoes are inspected before shipping for quality and photographed. We will not accept returns based on malicious or deliberate damage, wear and tear or otherwise.
If the item has been personalised incorrectly, contact us within 24 hours of delivery and we will arrange with you to return then. New shoes will then be sent out. Incorrect orders must be returned within 7 days or they will be deemed as accepted.
It is your (the purchaser) responsibility to check all spellings, dates and colour choices are correct at point of ordering. Mistakes cannot be rectified unless we are informed within one hour of the order being placed.
Delivery to mainland UK is £5.
Delivery to other UK address and countries in the EU is £20
Worldwide shipping is £25
Please note that you are responsible for any taxes payable upon entry of the goods to your country. This is not included in our shipping costs.
Allow 6 weeks for UK delivery and 8 weeks elsewhere.
We’re Sonja & Jo, two ladies who just love and know weddings! With decades of combined industry, design experience and creative flair, we have a passion for wedding shoes.
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